Refund Policy

All sales of digital books on HealingRoom are final. Once a digital book has been purchased and download access has been granted, we are unable to offer refunds. Digital products are delivered instantly upon successful payment and cannot be "returned" in the traditional sense.

Payments for Healing Room sessions are non-refundable once access to the session has been granted. This includes both live and recorded sessions. By purchasing a session, you confirm your attendance and acknowledge the scheduled date and time.

Counseling sessions may be eligible for a refund depending on when you cancel:

• 24+ hours before the session: Full refund. Contact us to cancel and your payment will be returned in full.
• Less than 24 hours before the session: No refund. Late cancellations prevent our counselors from filling the reserved time slot.
• No-shows: No refund. If you fail to attend your scheduled session without prior notice, the full fee applies.

To request a refund or discuss a billing concern, please reach out to our support team with the following details:

• Your full name and registered email address
• The date and amount of the transaction
• A description of the issue

Refund requests are typically reviewed within 3–5 business days. Approved refunds are processed to the original payment method via Flutterwave.